With many business processes in the workplace still predominantly manual, accessing valuable information from any communication or document can be challenging. Every process in every business has a corresponding document such as an invoice, purchase order or delivery note. These documents are crucial to any organisation, and this makes business process automation a vital strategy for any business with high volumes of communication.
Every transactional document produced by a company is also an important element in sustaining and improving cash flow. Misfiling or losing all or part of this information slows a business down and has a negative effect on cash flow and customer confidence. Manual business processes that manage transactional communication can be time-consuming and prone to inevitable human error. Business process automation solves all the problems that are found in paper-based, manual processes.
Through business process automation, paper-based processes are enhanced, and the true value of the information contained in the documents is released. Documents within the process are digitally produced, intelligently stored and archived for easy retrieval. The important and useful information contained in the documents or information in the data stream can also be extracted and used further downstream to improve the customer experience. Innovative business process automation can also trigger other processes in the workflow such as approvals, invoicing or even payment.
Furthermore, business process management reduces labour costs and allows for improved employee deployment, therefore time can be better spent on more important, income generating tasks.
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Connect has been successfully implemented in many organisations, bringing improvements to their document management processes, enhancing customer experience and improving the bottom line.
